We aim to provide 100% customer satisfaction. However, if you receive a wrong or faulty product, or in case of any other problem resulting from our fault, please contact our Customer Care Team immediately, through thesection for further details.
Return of non-defective products – Customer’s right of withdrawal without justification.
The CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days from the delivery of the products, and in the case of an order including multiple products, from the delivery of the last product.
Withdrawal is as follows:
– Withdrawal without justification and without any surcharge. If the product has already been delivered, the customer shall return the product in exactly the same condition as received, with its full packaging in perfect condition. The return of the product is accepted only if the buyer has already paid any amount incurred by the company in order to send the product as well as any shipping cost for returning the product.
– Notice of withdrawal shall be in written or electronically and the COMPANY is obliged to send a confirmation of receipt of the notice of withdrawal as soon as it receives it.
– Following the notice of withdrawal, the COMPANY has to refund the amount received within 14 days at the latest from the day it received the products.
– In any case, the Company is willing to inform the customer regarding any queries about the nature of the products by providing additional information by electronic or other means. – In case the products are returned damaged or with missing elements, the e-shop has the right to claim damages from the customer, the amount of which shall depend on the condition of the products, and to unilaterally set off, in whole or in part, such claim against the customer.
Exceptions regarding withdrawal
No withdrawal applies for:
– products that were opened after the delivery.
A change or cancellation of the order is accepted only if the Order Confirmation has not been sent, i.e. provided that the preparation of the order has not been completed. Caution. It should be noted that, following the order confirmation NO change of the indicated delivery address is possible for no reason whatsoever for security reasons (combating fraud).
As a consumer you may exercise your right of withdrawal stipulated in article “Customer’s right of withdrawal without justification”.