Shipping
Last updated: August 7, 2026
Shipping Policy
At MYST ULTRA PREMIUM FOOD & CO. L.P., we carefully prepare and pack every order to ensure that your products arrive safely and in excellent condition.
We work with trusted courier and logistics partners, selecting the most suitable shipping service based on the destination and nature of each order.
1. Order Processing Time
Most orders are prepared and dispatched within 1–2 business days (Monday to Friday), unless otherwise stated on the product page.
During periods of high demand, public holidays, or unforeseen circumstances, dispatch times may be extended. Should this occur, we will notify you as soon as possible.
2. Shipping Partners
Orders are shipped through selected courier companies, including but not limited to:
- Box Now
- Courier Center
- DHL
- ELTA Courier
- Easy Mail
The shipping carrier is selected by MYST based on the destination, shipment type, and service availability.
3. Shipping Costs
Shipping costs are calculated automatically during checkout based on:
- Destination country
- Shipment weight and/or volume
- Selected delivery method
The total shipping cost is displayed before payment is completed, allowing you to review your order before confirming your purchase.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If incorrect or incomplete shipping information results in a failed delivery or the return of the parcel, the Company reserves the right to charge the customer for the cost of reshipping the order.
5. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number, allowing you to monitor your shipment through the courier's tracking system.
6. Deliveries
Deliveries are carried out according to the operating schedule of the selected courier service.
Deliveries are not made on official public holidays or on days when the courier company does not operate.
While we strive to deliver orders as quickly as possible, we cannot guarantee delivery at a specific date or time.
7. International Shipping
MYST ships to numerous destinations within and outside the European Union.
Delivery times vary depending on the destination country, courier service, customs procedures, and local conditions.
8. Customs & Import Duties
Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.
These charges are not included in the product prices or shipping costs and are the sole responsibility of the recipient.
As customs regulations vary from country to country, MYST cannot predict or calculate these charges in advance. We recommend contacting your local customs authority before placing an order.
9. Product Availability
If an item is temporarily unavailable or an unexpected delay occurs before shipment, we will contact you as soon as possible to provide an update and discuss the available options.
10. Shipping Liability
MYST makes every reasonable effort to ensure that orders are delivered safely and within the estimated delivery timeframe.
However, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to severe weather conditions, customs inspections, strikes, natural disasters, transportation disruptions, or delays caused by third-party courier services.
11. Contact Us
If you have any questions regarding shipping or the delivery of your order, please contact us:
MYST ULTRA PREMIUM FOOD & CO. L.P.
📍 Thesi Kanalos 0, 60063 Skotina, Pieria Greece
📞 +30 2351 235131
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