{"id":5336,"date":"2021-09-01T16:27:30","date_gmt":"2021-09-01T16:27:30","guid":{"rendered":"https:\/\/store.myst.gr\/?page_id=5336"},"modified":"2026-08-07T08:08:15","modified_gmt":"2026-08-07T08:08:15","slug":"privacy-cookies-policy-2","status":"publish","type":"page","link":"https:\/\/store.myst.gr\/de\/privacy-cookies-policy-2\/","title":{"rendered":"Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5336\" class=\"elementor elementor-5336\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74ead494 rey-flexWrap elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74ead494\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72a4b562\" data-id=\"72a4b562\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--72a4b562 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fca54a5 elementor-widget elementor-widget-heading\" data-id=\"7fca54a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00dcCKGABEN<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e617dca elementor-widget elementor-widget-text-editor\" data-id=\"e617dca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"230\" data-end=\"254\">Last updated:<\/strong> August 7, 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37381a7 elementor-widget elementor-widget-heading\" data-id=\"37381a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Right of Withdrawal Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a31ce26 elementor-widget elementor-widget-text-editor\" data-id=\"a31ce26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"274\" data-end=\"610\">At <strong data-start=\"278\" data-end=\"316\">MYST ULTRA PREMIUM FOOD &amp; CO. L.P.<\/strong> , we are committed to delivering high-quality products and outstanding customer service. If, for any reason, you are not satisfied with your order or encounter any issue with a product you have received, our team is here to assist you promptly.<\/p><p data-start=\"612\" data-end=\"742\">This Returns &amp; Right of Withdrawal Policy is governed by the applicable Greek and European consumer protection legislation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6e98f elementor-widget elementor-widget-text-editor\" data-id=\"7b6e98f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"p3e4gn\" data-start=\"749\" data-end=\"788\">1. Defective or Incorrect Products<\/h3><p data-start=\"790\" data-end=\"816\">If you receive a product that:<\/p><ul data-start=\"818\" data-end=\"1031\"><li data-section-id=\"134yuwa\" data-start=\"818\" data-end=\"864\">differs from what you ordered,<\/li><li data-section-id=\"mmyfba\" data-start=\"865\" data-end=\"911\">has a manufacturing defect,<\/li><li data-section-id=\"8pop2t\" data-start=\"912\" data-end=\"950\">has been damaged during transport,<\/li><li data-section-id=\"6hfguv\" data-start=\"951\" data-end=\"1031\">or presents any issue resulting from our responsibility,<\/li><\/ul><p data-start=\"1033\" data-end=\"1215\">please contact us as soon as possible and, preferably, within <strong data-start=\"1117\" data-end=\"1128\">48 hours<\/strong> of delivery by sending a description of the issue along with photographs to: <strong data-start=\"1217\" data-end=\"1236\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1219\" data-end=\"1234\">support@myst.gr<\/a><\/strong><\/p><p data-start=\"1238\" data-end=\"1318\">After evaluating your request, we will, where appropriate:<\/p><ul data-start=\"1320\" data-end=\"1438\"><li data-section-id=\"1dd94ye\" data-start=\"1320\" data-end=\"1350\">replace the product,<\/li><li data-section-id=\"1f2r7e0\" data-start=\"1351\" data-end=\"1372\">issue a full or partial refund,<\/li><li data-section-id=\"kh20v4\" data-start=\"1373\" data-end=\"1438\">or offer another suitable solution at no additional cost to you.<\/li><\/ul><p data-start=\"1440\" data-end=\"1543\">In these cases, all return shipping and replacement costs will be covered by the Company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-483624b elementor-widget elementor-widget-text-editor\" data-id=\"483624b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"tbenuu\" data-start=\"1550\" data-end=\"1576\">2. Right of Withdrawal<\/h3><p data-start=\"1578\" data-end=\"1803\">In accordance with applicable Greek and European consumer protection legislation, you have the right to withdraw from your purchase without providing any reason within <strong data-start=\"1717\" data-end=\"1759\">fourteen (14) calendar days<\/strong> from the date you receive your order.<\/p><p data-start=\"1805\" data-end=\"1953\">If your order consists of multiple products delivered separately, the withdrawal period begins on the day you receive the final item.<\/p><p data-start=\"1955\" data-end=\"2065\">To exercise your right of withdrawal, please send your request by email to: <strong data-start=\"2067\" data-end=\"2086\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2069\" data-end=\"2084\">support@myst.gr<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cd25a6 elementor-widget elementor-widget-text-editor\" data-id=\"2cd25a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1morlvc\" data-start=\"2093\" data-end=\"2130\">3. Conditions for Accepted Returns<\/h3><p data-start=\"2132\" data-end=\"2188\">To qualify for a return, the product must:<\/p><ul data-start=\"2190\" data-end=\"2435\"><li data-section-id=\"3xb7oj\" data-start=\"2190\" data-end=\"2219\">be unused,<\/li><li data-section-id=\"1koagws\" data-start=\"2220\" data-end=\"2261\">be returned in its original condition,<\/li><li data-section-id=\"ax6veb\" data-start=\"2262\" data-end=\"2305\">be returned in its original packaging,<\/li><li data-section-id=\"1bo9xbr\" data-start=\"2306\" data-end=\"2378\">include all accessories, gifts, and accompanying materials,<\/li><li data-section-id=\"pqcrb3\" data-start=\"2379\" data-end=\"2435\">be accompanied by the purchase receipt or invoice.<\/li><\/ul><p data-start=\"2437\" data-end=\"2546\">please contact us as soon as possible and, preferably, within 48 hours of delivery by sending a description of the issue along with photographs to:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce589c8 elementor-widget elementor-widget-text-editor\" data-id=\"ce589c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1lsorz\" data-start=\"2553\" data-end=\"2574\">4. Return Shipping Costs<\/h3><p data-start=\"2576\" data-end=\"2692\">If you exercise your right of withdrawal for reasons unrelated to any fault on the part of the Company, the cost of returning the product shall be borne by the customer.<\/p><p data-start=\"2694\" data-end=\"2859\">If the return is due to an incorrect, defective, or damaged product, all return and replacement shipping costs will be covered by the Company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9bc3bf elementor-widget elementor-widget-text-editor\" data-id=\"c9bc3bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"44zp4h\" data-start=\"2866\" data-end=\"2889\">5. Refunds<\/h3><p data-start=\"2891\" data-end=\"3165\">Once the returned product has been received and inspected, any approved refund will be processed within <strong data-start=\"2998\" data-end=\"3040\">fourteen (14) calendar days<\/strong>, using the same payment method used for the original purchase, unless otherwise agreed with the customer.<\/p><p data-start=\"3167\" data-end=\"3379\">For payments made by <strong data-start=\"3245\" data-end=\"3255\">credit card, debit card, or PayPal<\/strong>, the time required for the refund to appear may depend on the processing procedures of the respective payment service provider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a41ddd5 elementor-widget elementor-widget-text-editor\" data-id=\"a41ddd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1jb0qzq\" data-start=\"3386\" data-end=\"3430\">6. Exceptions to the Right of Withdrawal<\/h3><p data-start=\"3432\" data-end=\"3564\">For reasons of public health and food safety, returns cannot be accepted for:<\/p><ul data-start=\"3566\" data-end=\"3889\"><li data-section-id=\"rfhjjy\" data-start=\"3566\" data-end=\"3636\">food or beverages that have been unsealed after delivery,<\/li><li data-section-id=\"sfk3e6\" data-start=\"3637\" data-end=\"3682\">products that are liable to deteriorate or expire rapidly,<\/li><li data-section-id=\"xtcsrd\" data-start=\"3683\" data-end=\"3796\">products that cannot be returned for hygiene or safety reasons once opened,<\/li><li data-section-id=\"18igqsc\" data-start=\"3797\" data-end=\"3889\">products manufactured or packaged according to the customer's specific requirements.<\/li><\/ul><p data-start=\"3891\" data-end=\"4045\">Promotional bundles or product sets may only be returned as a complete set and not as individual items, provided that all other conditions of this policy are met.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73a71ec elementor-widget elementor-widget-text-editor\" data-id=\"73a71ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"2v0exi\" data-start=\"4052\" data-end=\"4076\">7. Order Cancellation<\/h3><p data-start=\"4078\" data-end=\"4144\">Orders may be cancelled only before they have been dispatched.<\/p><p data-start=\"4146\" data-end=\"4239\">If you wish to cancel your order, please contact us immediately: <strong data-start=\"4241\" data-end=\"4260\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4243\" data-end=\"4258\">support@myst.gr <\/a><\/strong>or Telephone: <strong data-start=\"4281\" data-end=\"4300\">+30 2351 235131<\/strong><\/p><p data-start=\"4302\" data-end=\"4442\">If your order has already been shipped, the provisions regarding the right of withdrawal shall apply where permitted by applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aba3fb elementor-widget elementor-widget-text-editor\" data-id=\"6aba3fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"3j7drr\" data-start=\"4449\" data-end=\"4465\">8. Contact Us<\/h3><p data-start=\"4467\" data-end=\"4590\">If you have any questions regarding returns, replacements, or order cancellations, please contact us:<\/p><p data-start=\"4592\" data-end=\"4630\"><strong data-start=\"4592\" data-end=\"4630\">MYST ULTRA PREMIUM FOOD &amp; CO. L.P.<\/strong><\/p><p data-start=\"4632\" data-end=\"4680\">\ud83d\udccd Thesi Kanalos 0, 60063 Skotina, Pieria Greece<\/p><p data-start=\"4682\" data-end=\"4700\">\ud83d\udcde +30 2351 235131<\/p><p data-start=\"4702\" data-end=\"4720\">\u2709\ufe0f <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4705\" data-end=\"4720\">support@myst.gr<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a77b74 elementor-widget elementor-widget-text-editor\" data-id=\"4a77b74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4592\" data-end=\"4630\">MYST ULTRA PREMIUM FOOD &amp; CO. L.P. reviews every return request responsibly and is committed to providing fair, prompt, and customer-focused support, always in accordance with applicable legislation and the principles of good faith and fair dealing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0395\u03a0\u0399\u03a3\u03a4\u03a1\u039f\u03a6\u0395\u03a3 \u03a4\u03b5\u03bb\u03b5\u03c5\u03c4\u03b1\u03af\u03b1 \u03b5\u03bd\u03b7\u03bc\u03ad\u03c1\u03c9\u03c3\u03b7: 07 \u0391\u03c5\u03b3\u03bf\u03cd\u03c3\u03c4\u03bf\u03c5 2026 \u03a0\u03bf\u03bb\u03b9\u03c4\u03b9\u03ba\u03ae \u0395\u03c0\u03b9\u03c3\u03c4\u03c1\u03bf\u03c6\u03ce\u03bd &amp; \u0394\u03b9\u03ba\u03b1\u03af\u03c9\u03bc\u03b1 \u03a5\u03c0\u03b1\u03bd\u03b1\u03c7\u03ce\u03c1\u03b7\u03c3\u03b7\u03c2 \u03a3\u03c4\u03b7 MYST ULTRA PREMIUM FOOD &amp; \u03a3\u0399\u0391 \u0395.\u0395. \u03b4\u03af\u03bd\u03bf\u03c5\u03bc\u03b5 \u03b9\u03b4\u03b9\u03b1\u03af\u03c4\u03b5\u03c1\u03b7 \u03c3\u03b7\u03bc\u03b1\u03c3\u03af\u03b1 \u03c3\u03c4\u03b7\u03bd \u03c0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c4\u03c9\u03bd \u03c0\u03c1\u03bf\u03ca\u03cc\u03bd\u03c4\u03c9\u03bd \u03bc\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03c3\u03c4\u03b7\u03bd \u03ac\u03c1\u03b9\u03c3\u03c4\u03b7 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03bc\u03b1\u03c2. \u0395\u03ac\u03bd \u03b3\u03b9\u03b1 \u03bf\u03c0\u03bf\u03b9\u03bf\u03bd\u03b4\u03ae\u03c0\u03bf\u03c4\u03b5 \u03bb\u03cc\u03b3\u03bf \u03b4\u03b5\u03bd \u03b5\u03af\u03c3\u03c4\u03b5 \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03bf\u03b9 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03c0\u03b1\u03c1\u03b1\u03b3\u03b3\u03b5\u03bb\u03af\u03b1 \u03c3\u03b1\u03c2 \u03ae \u03b4\u03b9\u03b1\u03c0\u03b9\u03c3\u03c4\u03ce\u03c3\u03b5\u03c4\u03b5 \u03ba\u03ac\u03c0\u03bf\u03b9\u03bf \u03c0\u03c1\u03cc\u03b2\u03bb\u03b7\u03bc\u03b1 \u03bc\u03b5 \u03c4\u03bf \u03c0\u03c1\u03bf\u03ca\u03cc\u03bd \u03c0\u03bf\u03c5 \u03c0\u03b1\u03c1\u03b1\u03bb\u03ac\u03b2\u03b1\u03c4\u03b5, \u03b5\u03af\u03bc\u03b1\u03c3\u03c4\u03b5 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5336","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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